All purchases made through Mattress Deal Hub are considered final sale. We do not accept returns, exchanges, or issue refunds based on personal preference, change of mind, or comfort expectations after delivery.

We strongly encourage all customers to carefully review product descriptions, dimensions, firmness levels, and specifications before completing a purchase. Our team is available to answer any questions prior to your order.

A full refund will be issued only in the following circumstances:

• Wrong item delivered
  You received a mattress that is a different model, size, or brand than what you ordered.
• Significant manufacturing defect
  The mattress arrives with a verifiable structural defect that affects its intended use, such as broken springs, severe uneven foam, a torn cover upon arrival, or another material defect.
• Damage during delivery
  The mattress sustains visible damage in transit that was not present at the time of shipment.

In all eligible cases, refunds are processed back to the original payment method after the claim has been inspected and verified.

If you believe your order qualifies for a refund under the conditions above, please follow these steps:

1. Contact us within 48 hours of delivery.
2. Include your order number, a clear description of the issue, and photographic evidence of the problem.
3. Our team will review your claim and respond with next steps.
4. If your claim is approved, we will arrange the appropriate resolution and process your refund.

The following are not grounds for a return or refund:

• Personal preference
  Disliking the feel, firmness, or comfort after delivery.
• Incorrect size ordered
  Ordering the wrong size is the responsibility of the customer. Please verify your bed frame dimensions before purchasing.
• Normal wear
  Minor compression or body impressions consistent with normal mattress use.
• Stains or soiling
  Any mattress showing signs of staining, soiling, or biological contamination will not be accepted under any claim.
• Late claims
  Issues reported more than 48 hours after delivery will not be eligible for review unless manually approved by the store.

If you have any questions about your order or about this policy before purchasing, we encourage you to reach out — our team is happy to help you make a confident, informed decision.